Professional Call Center Platform · AI Compliance Monitoring

Call. Outbound & inbound calling. Check. AI quality & compliance. Pro. Call center management.

One platform for outbound & inbound calling, AI quality & compliance monitoring and call center management. From the first call to the compliance report — everything in one environment. On dedicated EU servers.

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In & Out Calling
0% AI Monitoring
EU Servers
The platform

Three pillars. One platform.

CallCheckPro combines a full-featured calling platform, AI quality & compliance monitoring and professional call center management. No separate tools stitched together.

Call

Outbound & inbound calling

WebRTC softphone directly in the browser — no hardware needed. Progressive dialing, IVR menus, voicemail, queue management and stereo call recording.

Check

AI quality & compliance monitoring

100% of all calls automatically transcribed and checked against your checkpoints. Regulatory standards, brand rules, red flags with citations and per-agent compliance scores.

Pro

Supervisor dashboards & reporting

Real-time overview, team KPIs, multi-tenant workspaces, 7-tab reporting, goal tracking and a full admin panel. All from one environment.

Call

Dial your leads. Receive your customers.

A full calling platform for outbound sales, inbound customer service and everything in between. With a WebRTC softphone that runs directly in the browser — no extra hardware, no separate VoIP app.

Outbound campaigns

Progressive dialing with lead assignment. Campaign management, call attempts, outcome registration and callback scheduling. From first attempt to closed deal.

Inbound routing

Queues with routing strategies: longest-idle, round-robin or skills-based. Overflow to voicemail, transfer or secondary queue. Automatic lead matching on incoming calls.

IVR & voicemail

Configurable IVR menus with DTMF routing to queues, submenus or voicemail. Voicemail system with notifications, inbox and retention policies.

WebRTC softphone

Call from the browser. No extra software, no VoIP app. SIP registration, mute, hold, DTMF and a persistent call bar. Works on desktop and mobile.

Lead management & import

Lead import via wizard (mapping, validation, deduplication), blacklist management, lead claiming and distribution. Automatic matching on inbound calls.

Stereo recording

Every call recorded with separate channels: agent and customer apart. Encrypted at rest, automatically queued for AI analysis. Configurable retention.

Check

Verified for quality ánd compliance.

No sample of 5 calls per week. CallCheckPro analyzes 100% of all calls against your quality and compliance standard. Quality Standard, Wft, Telecommunications Act, your own brand rules — fully automated, with AI.

100% of all calls analyzed

Configurable compliance checkpoints

Use a preset (e.g. 33 checkpoints for Dutch energy compliance standards) or define your own: greeting, tone of voice, upsell policy, complaint handling, regulatory requirements.

Red flags

Automatic detection of misinformation, pressure, misleading claims and missing information. Always with citations from the conversation as evidence.

Per-agent scores

Quality score per agent, per day, per week. Weighted scoring: red flags weigh heavier than standard checkpoints. See who needs coaching.

Trend reports

Score trends over time per agent, team or campaign. See if training works. Daily compliance digest via email.

Compliance audit trail

Immutable, chain-linked logging of every analysis. Who, what, when. Exportable for internal compliance audits or regulatory bodies.

Local AI processing

Transcription and analysis run entirely on dedicated servers. No external cloud APIs with customer calls. Your data never leaves the secured environment.

Sentiment analysis

Automatic emotion detection per call. Positive, neutral or negative — with scores per conversation moment. Detect frustration, satisfaction and escalation risk in real time.

Automatic summaries

Every call is summarized by AI. Key points, actions, agreements and outcomes — instantly available for supervisors. No more manual post-processing.

Voicemail detection

AI automatically detects voicemails and answering machines. Agents are connected to real people only — no wasted time, higher contact ratio.

Pro

Management for professionals.

Supervisors, administrators and managers get the tools they need. Real-time overview, in-depth reporting and full control over the platform.

Supervisor dashboard

Real-time overview: live agents, active calls, queues, KPIs and compliance status. Listen in and whisper coaching via ChanSpy.

Real-time KPIs

Live statistics: calls per hour, average call duration, outcomes per campaign, heatmaps, agent performance and daily targets.

Multi-tenant workspaces

Organize teams into workspaces: Outbound, Inbound or Hybrid. Per workspace: separate campaigns, queues, agents and reporting. Ideal for multiple clients.

Reporting (7 tabs)

Overview, per agent, daily, heatmap, outcomes, quality and compliance. Filters on period, team and campaign. CSV export for further analysis.

Admin panel

Full management without technical knowledge. Organizations, workspaces, campaigns, teams, agents, telephony, recordings, compliance settings and more — 18 sections.

Goals & targets

Set daily, weekly or monthly goals per agent or team. Progress visible in real-time on the supervisor dashboard.

How it works

Three steps. Operational in a day.

01

Configure your platform

Create workspaces, campaigns and teams. Set up queues, IVR menus and compliance checkpoints. Import leads, assign agents and define your quality standard — all via the admin panel.

02

Call & record

Agents log in, select a campaign and start calling. Inbound calls are automatically routed. Every call is recorded in stereo and immediately queued for AI analysis.

03

Analyze & improve

Per call an AI report with compliance scores, red flags and citations as evidence. Per agent, per team, per campaign — always insight. Supervisors steer based on real data.

Security

Security without compromise.

Phone calls are personal data. CallCheckPro runs on dedicated servers, processes everything locally and sends nothing to external cloud services. Multi-layer security from transport to storage.

ISO 27001 Information Security Designed to ISO 27001
ISAE 3000 Assurance Standard Type II aligned
GDPR Privacy Regulation Fully compliant
NEN 7510 Healthcare InfoSec Principles implemented

Dedicated EU servers

Dedicated servers in a European data center. No shared hosting, no third-party multi-tenant cloud. Your data on your environment.

Local AI processing

Transcription and AI analysis run entirely locally on dedicated GPU servers. No external traffic with customer calls. No third-party cloud APIs.

Multi-layer encryption

VPN tunnel for transport, mutual TLS with client certificates, API key authentication and cryptographic request signing. Audio encrypted at rest and in transit.

GDPR compliant

Data processing agreement included. Configurable retention periods. No processing outside the EU. DPIA available on request.

Immutable audit trail

Chain-linked logging: each row contains a hash of the previous one. Tampering is detectable. Exportable for regulators and internal audits.

Access control

Role-based access with team scoping. Agents see own scores. Supervisors see their teams. Admins see everything. SSO and 2FA available. Automatic IP blocking on suspicious traffic.

Integration

Standalone or connected.

Standalone

Complete

CallCheckPro runs as a self-contained platform. Everything you need — calling, monitoring, managing — is included. No external dependencies.

  • Full calling platform with VoIP
  • Built-in AI quality & compliance monitoring
  • Supervisor dashboards and reporting
  • Admin panel for full management

With RelayPro CRM

Native integration

Connect CallCheckPro to RelayPro for CRM, quotes, calculators and workflows. Click-to-call from leads, automatic call history and outcome registration in your CRM.

  • Click-to-call from RelayPro leads
  • Automatic call history per lead
  • Outcome registration back to CRM
  • Workspace sync between systems
bash
# External monitoring API (optional)
# For systems outside CallCheckPro

# 1. Activate WireGuard tunnel
wg-quick up callcheckpro

# 2. Push audio through the tunnel
curl -X POST https://10.0.0.1/v1/analyse \
  -H "Authorization: Bearer your_api_key" \
  -F "audio=@call.wav" \
  -F "agent_id=mv-012" \
  -F "campaign=energy-q1"

# Response
{
  "analysis_id": "a-2847-xk9",
  "score": 91,
  "checkpoints_passed": 30,
  "checkpoints_total": 33,
  "red_flags": 1,
  "status": "complete"
}

External monitoring API

Using a different calling system but want AI quality & compliance monitoring? Push audio via our REST API over a secured WireGuard VPN tunnel. The API is not public — zero attack surface.

  • WireGuard VPN — encrypted tunnel
  • No public endpoint
  • REST API with API key authentication
  • Webhook callbacks for results
  • SFTP as alternative for batch uploads
Ecosystem

Part of the Pro platform.

CallCheckPro is built on the same platform that call centers, energy companies and enterprise clients already use daily. CRM, ticketing, AI customer service — all under one roof.

RelayPro

CRM / ERP platform

Modular commercial platform. CRM, quotes, calculators, workflows and reporting. From energy contracts and ROI calculations to popup event apps with waivers and QR gift codes.

Bwiser Verdasol Gisou

CallCheckPro

Professional call center platform

Outbound & inbound calling, AI quality & compliance monitoring, supervisor dashboards and call center management. From the first call to the compliance report.

Bwiser × Eneco
You are here

ResolvePro

Ticketing & support

White-label helpdesk platform. Multichannel: email, WhatsApp, Telegram, Teams. SLA monitoring, asset management and escalations. 1200+ active licenses.

Sircle Collection

InteraxPro

AI customer service

AI-powered customer service, creator management and social listening. Automated responses, multichannel support, popup event tools and e-commerce integrations.

Gisou
Pricing

Transparent. No surprises.

Start small, scale when you want. No annual contract required. VoIP costs separate — see our call rates.

Starter

Small team, basic functionality

From €49 per agent / month
  • Outbound & inbound calling
  • WebRTC softphone
  • Call recording
  • Basic AI monitoring
  • Agent workspace
  • Dashboard
Get started
Most popular

Professional

Full AI monitoring and reporting

From €89 per agent / month
  • Everything in Starter
  • Full AI quality & compliance monitoring
  • Configurable checkpoints
  • Supervisor dashboards
  • Reporting (7 tabs) + CSV export
  • Trend analyses & audit trail
  • Multi-tenant workspaces
Request demo

Enterprise

Large volumes, specific requirements, SLA

Custom contact us
  • Everything in Professional
  • Dedicated capacity
  • SLA guarantee
  • Dedicated support
  • Custom checkpoints & integrations
  • On-premise option
  • Data processing agreement
Contact
VoIP Rates

Transparent call rates.
Per second. No surprises.

Call landline and mobile numbers at competitive rates. Billed per second — a 12-second call costs 12 seconds. No connection fee, no minimum call duration, no hidden costs.

Netherlands Landline
€0.019 /minute
1.9 cents per minute excl. VAT
  • Billed per second
  • No connection fee
  • All NL landline numbers
Netherlands Mobile
€0.060 /minute
6.0 cents per minute excl. VAT
  • Billed per second
  • No connection fee
  • All NL mobile numbers
International
On request
Rates per destination
  • 200+ destinations
  • Competitive rates
  • Volume discounts available
Per second billing
No connection fee
No minimum call duration
No hidden costs
Dutch phone number included
Trusted by

Professionals choose CallCheckPro.

Eneco

Energy Sector

Energy telemarketing with 33 compliance checkpoints on the Dutch Quality Standard. AI monitoring on 100% of all calls via intermediary Bwiser.

Verdasol

Sustainability

Outbound sales and lead generation for sustainability products. Quality monitoring on product explanations, savings claims and correct information provision.

Node24

Technology

Development partner and first-party user. Node24 builds the platform and uses it daily for their own customer contact and quality assurance.

Use cases

Your calls. Your standard.

CallCheckPro is built for every operation that calls and wants to measure quality. From energy telemarketing to inbound support — define your standard, we run the platform.

Flagship

Energy telemarketing

Outbound sales · Quality Standard

Outbound campaigns for energy contracts with 33 compliance checkpoints. Progressive dialing, lead management, SHV verification, savings claims and full audit trail. Regulator-proof.

33 checkpoints preset 100% coverage

Outbound sales & lead generation

Outbound · Custom brand standard

Progressive dialing, campaign management and AI monitoring on pitch quality, objection handling and correct follow-up scheduling. Train your team on real data.

Inbound customer service

Inbound · Custom brand standard

Queues, IVR menus, voicemail and AI monitoring on greeting, empathy, problem resolution and referrals. Measure the quality of every customer contact.

Retention & winback

Outbound · Custom brand standard

Offers communicated correctly, no false promises, proper agreement documentation. Protect your brand during sensitive conversations with full monitoring.

Insurance & financial

Inbound & outbound · Regulatory

Duty of care, information obligations, correct product explanations. Configure checkpoints based on financial regulatory requirements or internal quality standards.

Your industry

Inbound & outbound · Configurable

Telecom, healthcare, government, e-commerce — every call that deserves a quality standard. Define your checkpoints, we deliver the platform.

Energy sector: days until the opt-in change on July 1, 2026. Is your call center ready?

Get in touch
Frequently asked questions

FAQ

What is CallCheckPro?

CallCheckPro is a professional call center platform that combines calling, AI quality & compliance monitoring and management in one environment. Outbound campaigns with progressive dialing, inbound routing with IVR and voicemail, AI analysis on 100% of your calls, supervisor dashboards and comprehensive reporting. All on dedicated EU servers.

Does CallCheckPro support inbound and outbound?

Yes. Outbound with progressive dialing, campaign management and lead assignment. Inbound with queues, routing strategies (longest-idle, round-robin, skills-based), IVR menus and voicemail. You can set up hybrid workspaces that combine both.

How does the AI quality & compliance monitoring work?

Every call is automatically recorded in stereo (agent and customer on separate channels), locally transcribed and analyzed by AI against your configured checkpoints. You receive a report per call with scores, citations as evidence and red flags. Everything runs on dedicated servers — no calls sent to external cloud services.

Is CallCheckPro GDPR-compliant?

Yes. Everything runs on dedicated servers in an EU data center. AI transcription and analysis happen locally. No calls are sent to external services. Data processing agreement included as standard. Configurable retention periods and DPIA on request.

Which checkpoints can I configure?

Fully configurable. For energy telemarketing we offer a preset with 33 checkpoints based on the Dutch Quality Standard. You can also define custom checkpoints: greeting, tone of voice, upsell policy, complaint handling, correct information provision — any quality requirement you enforce.

Can I connect CallCheckPro to our CRM?

Yes. CallCheckPro integrates natively with RelayPro CRM for click-to-call, automatic call history and outcome registration. For other systems we offer a REST API via a secured WireGuard VPN tunnel.

What changes on July 1, 2026?

From July 1, 2026, the existing customer relationship exception for individuals and sole proprietors expires in the Netherlands. Calling without explicit opt-in becomes prohibited. Only B2B (BV/NV) remains exempt. CallCheckPro validates metadata and monitors compliance so you are prepared.

What does CallCheckPro cost?

Starter from €49 per agent per month (calling platform with basic monitoring), Professional from €89 per agent per month (full AI monitoring, reporting and multi-tenant), Enterprise custom pricing for large volumes with SLA and dedicated support. VoIP rates: Netherlands landline 1.9 ct/min, mobile 6.0 ct/min (excl. VAT). Billed per second, no connection fee.

Ready to take your call center to the next level?

Schedule a 20-minute demo. You talk to the builder, not a sales team.

Prefer to call or email directly?
+31 (0) 85 130 7428 · software@bwiser.nl